I've been receiving someone else's information and notifications for over four months. I've tried repeatedly to get them to actually LISTEN to me and REMOVE my e-mail address from their database.
This is an actual conversation held between me and "Juan" this evening:
Juan: Hello! Welcome to Cricket Chat support, my name is Juan, how can I make your evening better?
April Driggers: Hi Juan. I've been trying for over 4 months to get my e-mail address removed from one of your customer's accounts. I keep getting e-mails notifying me that she has reached her full-speed data usage allowance. I think that's great but... I don't care :)
April Driggers: Her name is Ashley Driggers
April Driggers: My name is April Driggers
April Driggers: She has Cricket
April Driggers: I have Verizon wireless
April Driggers: we apparently have similar e-mail addresses.... and someone didn't put a dash or a period or something that would be HER e-mail address and so mine is associated with her account. I just want my e-mail removed completely from your system
Juan: Oh no! That sounds like you're having a difficult time. I understand how frustrating that might feel. But no worries, I'm here to help!
April Driggers: ###-###-#### is her number
Juan: Thank you. Now, May I have the authorization ID number for your account, please?
April Driggers: you're asking for information on an account that I don't own.
April Driggers: I don't have a cricket account
April Driggers: I'm with Verizon Wireless
April Driggers: I don't have her information.... because I'm not her.
Juan: May I have the first and last name on the account?
CRICKET WIRELESS AT SOME POINT YOU NEED TO TEACH YOUR EMPLOYEES TO USE SOME F'N COMMON SENSE AND STEP AWAY FROM THE SCRIPT. THIS is what is wrong with customer service... THERE IS NONE. I'm not even a CUSTOMER and I would tell everyone not to walk but to RUN AWAY FROM YOU NOW!
Your customers should be worried what other information you're going to share with complete strangers.....
What was their suggestion? Their suggestion was for ME to go out of my way to go to a corporate headquarters to get MY information removed from their database. I'm sorry but that is ABSURD.
Cricket... you suck.
#cricket #yousuck #customerservice #nightmare